Product Related Queries

Question How do I write a comment on a product?
AnswerYou have to just scroll down the product page and find Add New Comment section. Don’t forget to click on post as and follow the instructions once you are done.
Question Can I order a product that has “Sold Out” tag?
AnswerNo. Contact us for more.

Account Related Queries

Question How can I register myself at
AnswerJust click on Login link available on the upper right hand corner of every page on our website and follow the instruction. Else just click on Login with Facebook and enter your Facebook user id and password – and it’s done! Have fun.
Question How can I subscribe to or unsubscribe product alerts?
AnswerSubscribe: To start receiving our Fashion Alerts, click Subscribe to Fashion Alerts on the Home page OR on My Account page. Just enter your Name and Email ID and leave the rest to us.
Unsubscribe: If our Fashion Alerts keep you awake at nights, and you want to sleep, then login to your account and uncheck Fashion Alerts subscription.
Question How can I edit my account details?
AnswerTo edit your account information, login to using your user id/password and go to My Dashboard and select the desired tab to be edited.
Question How can I reset my login password?
AnswerTo reset your password click on Login and click on forgot password- and follow instructions.

Order Related Queries

Question How can I place an order?
AnswerLogin to your account, click on My Orders; then click on view order to get all details.
Question How can I check my order details/status?
AnswerOnce you have shortlisted the product you wish to buy, select the Size & color; click Buy Now and then Place Order. Follow instructions to close your order.
Question How can I ship an order to a different address than my billing address?
AnswerYou can always choose an alternate address at the time of order or contact Customer Service to provide the details.
Question When and how can I cancel my order?
AnswerIf you have changed your mind and want to cancel or edit your order, call Customer Care at +91-within 12 hours of placing your order. If your order has not been dispatched, we will process your request.

Payment Related Queries

Question What are the payment options available on
AnswerJust choose from any of the following payment options:
• Credit Card & Debit Card
• Net Banking
• ITZ Cash Card
• E-Gift Voucher
• Cash on Delivery – COD
If none of these work for you, call us and we will fix it!
Question Is it safe to use my credit/debit card on
AnswerYou can be assured that Divamm offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through us. In fact, shopping online with a credit card at Gritstones is even safer than using a credit card at a restaurant – because we do not retain your credit card information.
Question What is cash on delivery (COD)?
AnswerCash-on-Delivery (COD) is just what it sounds like. You place an order and pay only when the package is delivered at your doorstep. Happy Shopping!
Question Which credit / debit cards are accepted at
AnswerWe accept pretty much all cards:
• Master Card
• Maestro
Question Which banks are associated with for internet banking?
AnswerWe accept payment through Internet Banking from all the leading banks in the country.
• AXIS Bank NetBanking
• CitiBank NetBanking
• Corporation Bank
• Deutsche Bank
• HDFC Bank
• ICICI NetBanking
• Industrial Development Bank of India
• State Bank of India
• Union Bank of India
• Yes Bank
• Karnataka Bank Ltd
• IndusInd Bank
• State Bank of Hyderabad
• State Bank of Mysore
• State Bank of Travancore
• State Bank of Bikaner and Jaipur
• South Indian Bank
• Bank of Maharashtra
• Indian Overseas Bank
• Federal Bank
Question What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?
AnswerJust contact customer service and send us a transaction proof (mini statement of the card) and we will refund your money within 5-7 working days.

Shipping Related Queries

Question What is the shipping charge?
AnswerWe don’t charge anything from our customers to deliver the products to their   doorstep. We ship all orders of any value absolutely FREE..
Question How long do I wait to get my order?
AnswerGive us 2 to 3 working days, and we will make sure that we deliver the product at your doorstep.
Question How can I track my order?
AnswerWe will update through message.
Question How do you pack my shipment?
AnswerWe have a dedicated Packing Team who has been in this business for long and makes sure that you receive the products in the best of condition. Generally we pack in polybags or boxes.
Question Are there any packing charges?
AnswerNo, Absolutely free of cost.
Question What should be done if my package has been opened or tampered with or I receive an incorrect article?
AnswerDo not accept a shipment if either the wrap is missing or the tape seal has been broken. Just show the delivery boy what you mean and call up Customer Care at+9……… and lodge a complaint. If you have received an incorrect article, get on the phone with our Customer Care at +9…… and inform them about the same. We will arrange return pick and deliver the correct item at no extra cost. But then again – this does not happen.

Return Related Queries

Question What is your return policy?
AnswerVisit: to read about our shipping, return, replacement policy.
Question What is our exchange policy?
AnswerIn order to get a defective or wrong item replaced
• Contact customer service within 7 days from the date of delivery.
• The product will be recalled and a replacement will be shipped.
• Shipping charges will be applicable if you have ordered a wrong size or any mistake that happens from your end.
Question What is our Refund policy?
AnswerFrom the date of pick up we will take 10-14 working days to credit the amount in store credit. You can use them within 6 months from the date of credit.